Policies
We have a 24 hour cancelation policy
We must receive notice before 24 hours of your appointment. A $60 fee per dog will be taken in the even of not canceling with in that time. A 48 hour appointment reminder is sent out in advanced. Day of cancellation are subject to the full amount of the groom .
No Call No Show
If we arrive to your address after confirming appointment and you have forgotten to cancel or there is no one at home with out a Latch key service in place. Full charge of pets appointment will be charged.
Appointment Times
Our Scheduled appointments are an estimate time of arrival. We require a 2 hour window of arrival of appointment time to allow for flexibility for dogs needing more time, allowing for time traveling between appointments and traffic. If the event of running behind on schedule Golden Paw Mobile Spa will let you know 15 min before the scheduled appointment.
An Eta will be sent out when we are on our way and in route.
Forms of payment accepted
Cash, Card, Square , Zelle
Card on file
We require to have a current card on file.
Latch key service
A key , code or key padlock can be arranged for owner to not be home. Please keep bedrooms closed , kenneled or in a room easy to be accessible. Recommended for after client and dogs are at ease after a couple appointments
During First few appointments I do require owners to be home during the whole service
Aggressive Behavior
You are required to inform us of any previous aggressive behavior your pet has shown, especially if they have previously bitten a prior groomer, veterinary staff, or other person. In the event your pet demonstrates aggressive behavior, you may be subject to an additional Aggressive Pet Fee or Golden Paws Mobile Spa may cancel or end the groom before the requested services are completed. These pets require greater care and attention and the length of time to groom your pet may fluctuate. The Aggressive Pet Fee may vary depending on the care needed to groom your pet and the level of aggression your pet demonstrates.
Golden Paw Mobile Spa does not work with dogs that exhibits aggression during the groom process, grooming will be halted and will be charged for the full service . Dogs with aggression ( reactive, snapping , growling , lunging will be best groomed at a vet sedated or a groomer specializing in behavioral issues) As I do not have an assistant to help assist me aswell as I want the best situation for the individual dog.
Occasional muzzling for nails or drying as long as the muzzle is safely staying on and the dog has no health issues , grooming can be continued .
If dogs can not be muzzled safely then Golden Paw Mobile Spa has the right to refuse service and make a recommendation else where .
Read more About Aggressive Behavior under FAQ’s
Flea & Tick Policy
We recommend keeping your pet on a flea and tick preventative as recommended by your veterinarian. If your pet is found to have fleas, ticks or parasites when we arrive, your appointment will be cancelled and a cancellation fee will be charged. If live fleas are discovered after the bath or grooming process has already begun, a soothing bath will be given and an additional $75.00 fee will be charged as we must perform additional cleaning of our facilities and equipment to ensure safety for future client appointments. Golden Paw Mobile Spa does not provide flea and tick prevention services and it is your responsibility to keep your pet on a proper flea and tick prevention schedule.
Living in Southern California, Fleas live year around. With the right humidity & Temperature their eggs hath . Flea infestations can rapidly get out of control. That's because fleas lay eggs in such large numbers. At a rate of 40 to 50 per day for around 50 days, a single female flea can produce 2,000 eggs in her lifetime. Flea larvae burrow deep into fabrics, bedding and carpeting, so thorough, regular vacuuming and cleaning of your pet's bedding (in very hot water) is recommended
If dogs are Itching at the base of tail, groin , and scratching back of head is signs of a flea host. Fleas can cause
I practice Humanity over Vanity.
When dogs are matted it causes them great discomfort with grooming. It actually makes an negative impact on them, you want them to enjoy to be groomed as it is apart of life. Because of that, I will only De-matt a dog with reasonable amount of matting. Shaving down and starting over is the most humane for matted coats.
Please note:
Dogs who are in conditions less than ideal , what normally would be expected in a 4-8 week schedule with minimal knots, should expect grooming Prices could be almost double to triple depending on severity. Prices are reflected on an hourly to charge for my time at an hourly rate of $100per hr.($110per hr for poodles and doodles ) de-matting or Impacted coats. If I cannot safely remove extreme matting if the dog is not reacting positively grooming , Services will be halted or referred to a vet sedated groom to remove the matting humanely. As it does hurt the dogs when matting is extremely tight in Pelted & Incased conditions.
Refusal of Service
We reserve the right to refuse any service at any time. If we are unable to handle your pet safely or your pet becomes too stressed we may refuse, stop or cancel service at any time. A fee may still be required for any services or partial services performed.